Why isn't my recently updated document showing in agent responses?

If you updated a document but the agent isn't using the new information, here's how to diagnose:

Check sync timing

1. Verify when the document was last updated
2. Check how long ago the connection last synced (admins only: Spaces > Connection Admin)
3. Wait for the appropriate sync interval:
   • Notion: 15-30 minutes
   • Google Drive: 30-60 minutes
   • Slack: Within minutes
   • Confluence: 1-2 hours

Verify the document is actually synced

As an admin:

• Go to Spaces > Connection Admin > Select connection > Manage
• Navigate to the document in the hierarchy
• If it's not listed, it wasn't selected for syncing

As a member:

• Go to Spaces > Select space > Connected Data
• Look for your document in the list
• If not visible, ask your admin to add it

Force a conversation refresh

After data has synced:

• Start a new conversation - agents don't automatically refresh data mid-conversation
• Old conversations use a snapshot of data from when they started

Check document format

Some content isn't indexed:

Notion:

• External files not indexed
• Content behind URLs not indexed
• Databases must be in table format

Google Drive:

• Files over 1MB extracted text not indexed
• Images in documents not read
• Shortcuts to documents not followed

Slack:

• External files not indexed
• URLs not indexed
• Workflow messages not indexed

See full limitations: Connections Management - What kind of data cannot be read