Productboard

Use Case Examples

Capture Feedback & Notes

Create Productboard notes from conversations, and link them to users, companies, and features for structured triage.

Backlog Prioritization

Filter and sort features by status, impact, owner, or timeframe, then update fields to keep your backlog healthy.

Roadmap & Release Planning

Pull entities by objective or release, review relationships, and set statuses or timelines to prepare roadmap updates.

Research & Insights

Query notes by date range, owner, tags, or source to surface themes, trends, and product opportunities.

Dependencies & Relationships

Inspect parent/child and blocking links between entities to assess scope, sequencing, and delivery risk.

Customer & Company Context

Explore linked customers and related work to understand impact, prioritize requests, and close the loop.

Admin Setup in Dust

Go to Spaces > Administration > Tools in your Dust workspace, click Add Tools, and select Productboard.

Authentication

Productboard uses OAuth-based authentication. You’ll be redirected to sign in and grant access. The tools support workspace-level credentials or individual user credentials.

Available Tools

Name	Description
Get Configuration	Discover configuration for note and entity types, including required fields, supported values, and allowed operations.
Create Note	Create a Productboard note (simple or conversation) with optional relationships to customers (users/companies) or external links.
Update Note	Update an existing note using full field replacement or granular patch operations (e.g., owner, tags, archived, processed, name, content).
Get Note	Retrieve a note by ID with optional field selection to limit the returned data.
Query Notes	Search notes (newest first) with filters for archived/processed, owner/creator, dates, source record, and pagination.
Query Entity	Search entities (product, component, feature, subfeature, initiative, objective, keyResult, release, releaseGroup, company, user) with rich filters.
Create Entity	Create entities across the Productboard hierarchy; optionally set relationships (parent, child, link, isBlockedBy, isBlocking).
Update Entity	Update entities via full field replacement or patch operations, following the per-field capabilities defined by configuration.
Get Relationships	Retrieve relationships for an entity (e.g., parent, child, link, blocking) with pagination support to explore the product graph.