Skip to main content
Dust Support is a Dust-provided skill that turns your agent into a first line of support for Dust itself. When enabled, the agent answers questions about how to use Dust, its capabilities and limits, or unexpected behavior, and grounds every answer in public Dust sources rather than answering from memory.
The @dust agent includes Dust Support by default. When you ask @dust a clear support question about the Dust platform, it enables the skill automatically before answering.

​
How to add it

Dust Support is already available on @dust: simply mention @dust and ask your support question. To add it to a custom agent, select the Dust Support skill from the Capabilities section in the Agent Builder. Agents with Discover Skills can also find and enable it on their own when a support question comes up.

​
What it does

When the Dust Support skill is enabled, your agent: The skill uses the Web Search & Browse tool to verify answers against these sources at response time.

​
What it doesn’t do

Dust Support is deliberately conservative:
  • It only relies on public information. It does not inspect your workspace, account, billing state, logs, or any internal Dust system.
  • It never invents features, limits, policies, or timelines, and never promises fixes, SLAs, credits, or refunds.
  • It does not file GitHub issues on your behalf. Instead, it prepares a report outline you can review and submit yourself.
  • If public sources do not answer the question, it says so and tells you which surfaces it checked.

​
When to use it

Ask your agent Dust Support questions like:
  • “How do I connect Snowflake as a data source?”
  • “What is the file size limit for uploads?”
  • “Why is my agent not picking up the latest documents from my connected data source?”
  • “Is there a reported problem with PDF parsing right now?”
  • “Help me prepare a bug report for this error.”
For billing, security, or account-specific issues, the skill will direct you to your official Dust support or customer-success channel, since those require access to private account state.