Zendesk

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Overview

Zendesk tools let you add to your agent the capability to interact with Zendesk support tickets using shared credentials. This provides the ability to search tickets, get tickets, and draft replies. This document provides general information about our Zendesk tools (available tools, setup, and authentication).

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Connection Setup

The setup process requires workspace-level Zendesk authentication using OAuth to connect your Zendesk account to Dust.

1. Under Spaces > Tools, select Add Tools
2. Select Zendesk from the available Tools
3. Complete OAuth authorization with your Zendesk credentials

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Adding Tools to Agents

Admins can provide workspace users access to these tools by adding it to a Dust space. Users can then add the tools to an agent by selecting Zendesk in the agent builder.

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Available Tools