Overview
Outlook tools let you add to your agent the capability to interact with your email inbox on Outlook. This provides the ability to read emails, as well as create and delete drafts. This document provides general information about our Outlook tool (available tools, setup, and authentication).This tool uses personal credentials. This tool interacts with Outlook
using the user’s account: it adapts to each user.
Setting up the Connection
The setup process requires an Outlook Admin (Microsoft Entra ID ‘privileged role administrator’ or ‘application administrator’) who is also a Dust Admin. This ensures full access to the necessary permissions.- Under Spaces → Tools, select
Add Tools. Then selectOutlook. - A modal will show to allow you to allow Dust to access your Outlook data. On the first connection, tick the box Consent on behalf of your organization.
Adding Outlook Tools to agents
After admin set-up, Outlook tools can simply be added to an agent by selecting them in the agent builder. They require no configuration. Note that when connecting a tool, you can define the provided tools as high stake or low stake.Available Tools
Outlook Mail
Outlook Calendar
Permissions needed
If your users struggle with approval requirements, you can go in the Azure Admin portal and grant permissions at admin level. For that go to the Azure Admin Portal, then Enterprise applications (you can follow this link instead), then Dust - Tools, then Permissions and click the Grant admin consent blue button. Still not working? Try this other process:- Go to this link
- Click on “All (preview)”
- Click on the “Dust - Tools” app
- Click “Review permissions and consent” (or equivalent in your language) in the right panel