Front

Overview

The Front MCP enables agents to interact with your Front workspace. Agents can search conversations, read messages and contact details, manage tags and assignments, and send replies or comments — supporting customer communication workflows directly from Dust.

Connection Setup (Admin)

In Dust, go to Spaces → Tools and click Add Tools.
Select Front from the list of available tools.
Paste your Front Personal Access Token into the field provided and save.

You can generate a Personal Access Token in Front under Settings → Integrations → API. See the Front API documentation for details.

Once connected, the Front toolset will be available to add to agents in the spaces you grant access to.

Authentication

Front authenticates requests using a Bearer token:

Authorization: Bearer <TOKEN>

See the Front API Introduction for authentication details.

Required Token Scopes

When generating a Personal Access Token in Front, enable the minimum set of scopes that match the tools you plan to use.

Read scopes (required for read operations):

Scope	Required for
`conversations:read`	List conversations, Search conversations
`messages:read`	List conversation messages
`contacts:read`	Get contact
`tags:read`	List tags, Get tag
`teammates:read`	List teammates

Write scopes (required for write operations):

Scope	Required for
`messages:send`	Create message / send reply
`comments:write`	Add comment
`drafts:write`	Create draft
`conversations:write`	Update conversation (status, assignee)
`tags:write`	Add or replace tags on conversations

Apply only the scopes needed by the tools you enable. If your deployment only requires reading conversations, omit all write scopes.

Available Tools

Tool	Description
search_conversations	Search conversations by query, including full-text and filter-based search.
get_conversation	Retrieve details of a specific conversation by ID.
get_conversation_messages	List all messages in a conversation.
get_contact	Retrieve a contact's profile details.
get_customer_history	Retrieve conversation history for a contact.
list_tags	List all available tags in the workspace.
list_teammates	List all teammates (agents) in the workspace.
list_inboxes	List all inboxes the token has access to.
create_conversation	Create a new outbound conversation.
create_draft	Create a draft reply for a conversation.
add_comment	Add an internal comment to a conversation.
add_tags	Add tags to a conversation.
add_links	Add external links to a conversation.
send_message	Send a reply message in a conversation.
update_conversation_status	Update the status of a conversation (e.g., archive, reopen).
assign_conversation	Assign a conversation to a teammate or unassign it.