🏆 Customer Support
How to use Dust for Customer Support Teams
How do Customer Support Teams use Dust?
Dust empowers customer support teams with AI-driven tools to streamline issue resolution and enhance customer satisfaction. Dust's versatile features help support teams work more efficiently and effectively.
Use Case | Task to tackle |
---|---|
Support Issue Troubleshooting & Resolution | Assist support teams in troubleshooting customer inquiries with instant internal context from complex FAQs, and providing a tailored response. |
Customer Feedback Broadcast | Surface user feedback & customer requests gathered in various places, to highlight recurring customer needs you can take action on. |
Support Issue Escalation | Enable support team members to escalate issues with the right context, format and routing. |
Support Coaching | Offer feedback to support team members using real-time best practices and analyzing their ticket history. |
FAQ Builder | Takes resolved tickets and transforms into a FAQ. |
Tutorial & Guides
1. Support Issue Troubleshooting & Resolution
Create a support co-pilot to assist support teams in troubleshooting customer inquiries with instant internal context from complex FAQs, and providing a tailored response.
➡️ Follow this User Guide
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2. Customer Feedback Broadcast
Create a support co-pilot to assist support teams in troubleshooting customer inquiries with instant internal context from complex FAQs, and providing a tailored response.
➡️ Follow this User Guide
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Updated about 14 hours ago