🏆 Customer Support

How to use Dust for Customer Support Teams

How do Customer Support Teams use Dust?

Dust empowers customer support teams with AI-driven tools to streamline issue resolution and enhance customer satisfaction. Dust's versatile features help support agents work more efficiently and effectively.

Use CaseTask to tackle
Support Issue Troubleshooting & ResolutionAssist support teams in troubleshooting customer inquiries with instant internal context from complex FAQs, and providing a tailored response.
Customer Feedback BroadcastSurface user feedback & customer requests gathered in various places, to highlight recurring customer needs you can take action on.
Support Issue EscalationEnable support agents to escalate issues with the right context, format and routing.
FAQ BuilderTakes resolved tickets and transforms into a FAQ.

Tutorial & Guides

1. Support Issue Troubleshooting & Resolution

Create a support co-pilot to assist support teams in troubleshooting customer inquiries with instant internal context from complex FAQs, and providing a tailored response.

➡️ Follow this User Guide

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2. Customer Feedback Broadcast

Create a support co-pilot to assist support teams in troubleshooting customer inquiries with instant internal context from complex FAQs, and providing a tailored response.

➡️ Follow this User Guide

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