How do Customer Support Teams use Dust?

Dust empowers customer support teams with AI-driven tools to streamline issue resolution and enhance customer satisfaction. Dust's versatile features help support teams work more efficiently and effectively.

Use Case	Task to tackle
Support Issue Troubleshooting & Resolution	Assist support teams in troubleshooting customer inquiries with instant internal context from complex FAQs, and providing a tailored response.
Customer Feedback Broadcast	Surface user feedback & customer requests gathered in various places, to highlight recurring customer needs you can take action on.
Support Issue Escalation	Enable support team members to escalate issues with the right context, format and routing.
Support Coaching	Offer feedback to support team members using real-time best practices and analyzing their ticket history.
FAQ Builder	Takes resolved tickets and transforms into a FAQ.

Tutorial & Guides

1. Support Issue Troubleshooting & Resolution

Create a support co-pilot to assist support teams in troubleshooting customer inquiries with instant internal context from complex FAQs, and providing a tailored response.

➡️ Follow this User Guide

2. Customer Feedback Broadcast

Create a support co-pilot to assist support teams in troubleshooting customer inquiries with instant internal context from complex FAQs, and providing a tailored response.

➡️ Follow this User Guide