[Beta] Import Zendesk tickets

Zendesk Ticket Importer for Dust

The Zendesk Ticket Importer for Dust is a powerful tool designed to seamlessly integrate your Zendesk support data with Dust's AI-powered knowledge management platform.

This open-source script, available on GitHub at dust-tt/dust-labs/zendesk, automates the process of exporting tickets updated in the last 24 hours from Zendesk and importing them into a Dust datasource. It fetches comprehensive ticket details, including:

• Comments
• User information
• Custom statuses

The script then formats and uploads this data to Dust.

By leveraging this script, support teams can effortlessly keep their Dust knowledge base up-to-date with the latest customer interactions and resolutions from Zendesk.

This integration enables more effective use of Dust's AI capabilities for analyzing support trends, improving response times, and enhancing overall customer service quality. The script is designed with rate limiting and error handling in mind, ensuring reliable performance even with large volumes of ticket data.