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If you updated a document but the agent isn’t using the new information, here’s how to diagnose:

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Check sync timing

  1. Verify when the document was last updated
  2. Check how long ago the connection last synced (admins only: Spaces > Connection Admin)
  3. Wait for the appropriate sync interval:
    • Notion: 15-30 minutes
    • Google Drive: 30-60 minutes
    • Slack: Within minutes
    • Confluence: 1-2 hours

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Verify the document is actually synced

As an admin:
  • Go to Spaces > Connection Admin > Select connection > Manage
  • Navigate to the document in the hierarchy
  • If it’s not listed, it wasn’t selected for syncing
As a member:
  • Go to Spaces > Select space > Connected Data
  • Look for your document in the list
  • If not visible, ask your admin to add it

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Force a conversation refresh

After data has synced:
  • Start a new conversation - agents don’t automatically refresh data mid-conversation
  • Old conversations use a snapshot of data from when they started

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Check document format

Some content isn’t indexed: Notion:
  • External files not indexed
  • Content behind URLs not indexed
  • Databases must be in table format
Google Drive:
  • Files over 1MB extracted text not indexed
  • Images in documents not read
  • Shortcuts to documents not followed
Slack:
  • External files not indexed
  • URLs not indexed
  • Workflow messages not indexed
See full limitations: Connections Management - What kind of data cannot be read