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If you’re experiencing slow response times, here’s how to diagnose:

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Check your connection

  • Test your internet speed
  • Try a different browser (Chrome/Arc recommended)
  • Clear browser cache and cookies

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Model provider issues

Check the model picker for an instability warning. Auto models (Basic, Standard, and Premium) skip degraded models for new messages. If you selected a specific model, you can choose an auto model or another available model instead. If a message fails, follow the retry option shown in the error message and review any completed actions first. See Provider outages and automatic fallback for details.

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Agent configuration issues

Too many data sources:
  • Agents with access to 10+ large data sources will be slower
  • Solution: Limit to only essential data sources per agent
Complex tool chains:
  • Agents using multiple tools (Search + Table Query + Browse) take longer
  • Solution: Create specialized agents for different tasks
Large documents:
  • Agents retrieving very large documents (>1MB) process slower
  • Solution: Break large documents into smaller, focused pages

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System status

Check https://dust.statuspage.io/ for:
  • Current incidents
  • Scheduled maintenance
  • Historical uptime
If issues persist and status page shows no problems, contact support@dust.tt with:
  • Agent name or ID
  • Example query that’s slow
  • Approximate response time