Plans
Dust offers two plans:- Business: available with a free option (no credit card required, up to 5 users, 3 connector, 5 Spaces) or with paid Pro and Max seats for more capacity (up to 100 seats, up to 3 connectors, 5 Spaces).
- Enterprise: unlimited users and connectors, unlimited Spaces, SSO, SCIM, audit logs, and advanced credit controls. Contact sales to get started.
Subscribing to the Business plan
How do I subscribe to the Business plan?
You can subscribe in two ways:- At sign-up: when creating your workspace, select a Pro or Max seat to go directly to checkout.
- From the free option: start with a free workspace and upgrade any member’s seat to Pro or Max from Admin > Spend > Credits > Members. This triggers the checkout flow.
How do I pay as a business?
To pay as a company on Dust with Stripe:- At checkout, choose “I’m purchasing as a business”.
- Enter your company name and VAT number correctly.
- Click ‘Save’ to save your payment method, then confirm the payment to complete the purchase.
How Business plan billing works
Your billing period is anchored to your subscription start date and renews on that same date each month or year. Billing is per seat: seats can be billed monthly or annually, and both billing cycles can coexist in the same workspace.- Monthly seats: billed upfront each month based on seats active at the start of the period.
- Annual seats: billed at a lower monthly rate, for the full year.
Adding seats mid-period
Mid-period seat additions are prorated from the date the seat is added through the end of the current subscription term, and invoiced in the next billing month. Here is an example: Let’s assume you have 2 Pro seats at the start of your pay period (September 3rd – October 2nd) and add a third seat on September 18th.- On September 3rd, you are charged upfront for 2 seats for the September period.
- On October 3rd, you are charged upfront for 3 seats for October, plus a prorated charge for the 15 days of the added September seat.
Removing seats
- Monthly seats removed mid-period are credited on a prorated basis to the next invoice.
- Annual seats are returned to your seat stock when unassigned. They can be reassigned to another member at the end of the current credit period. Seats vacated when someone leaves are not refunded.
Managing your subscription
You can manage your subscription from Admin > Spend > Billing on credit-priced plans, or Admin > Spend > Subscription on non-credit-priced plans. From there, you can upgrade your plan, update your payment details, and access invoices.What happens when you cancel your subscription?
To cancel, go to Admin > Spend > Billing on a credit-priced plan or Admin > Spend > Subscription on a non-credit-priced plan, then click Cancel subscription. Your subscription stays active until the end of the current billing period. Until then, you can click Resume subscription on the same page to keep your plan. When the billing period ends, your workspace doesn’t switch back to the free option. Instead:- Nobody can use the workspace anymore. Admins see a page asking them to choose a paid plan to continue. Other members can’t access the workspace until an admin subscribes again.
- Connections stop syncing, and triggers stop running.
- Admins receive an email saying when the workspace data will be deleted, and a reminder 3 days before.
- By default, 30 days after the end of the billing period, Dust deletes the workspace data: conversations, agents, skills, data sources and connections, Spaces, and API keys. SSO and SCIM are turned off.