Intercom Official MCP Server Now Available in Dust

🎯 What is it?

Intercom's official MCP (Model Context Protocol) server is now integrated into Dust with native OAuth authentication. You can configure it directly in your workspace, giving your agents secure access to your Intercom data, support tickets, help center articles, and customer interaction history. Only available for US intercom workspace.

💡 Why is it useful?

Many of you asked for deeper Intercom integration to help your support and customer success teams work more efficiently. With this connection, your agents can now pull context from customer conversations, access knowledge base content, and even help manage support workflows—all without leaving Dust.

⚙️ How does it work?

Once configured with OAuth authentication (a secure, one-click setup), your agents can query and interact with Intercom data as part of their workflow. The connection is authenticated through your Intercom account, ensuring secure access to your support data.

✨ Concrete Use Cases

Here's how you could use it:

Customer Success Agent: Build an agent that monitors open tickets, summarizes customer issues, and drafts personalized responses based on conversation history and help center articles.

Knowledge Base Assistant: Create an agent that answers internal team questions by searching your Intercom help center, pulling the most relevant articles, and providing context-aware answers.

Support Triage Agent: Design an agent that reviews incoming tickets, categorizes them by urgency and topic, and suggests appropriate responses or escalation paths based on similar past interactions.

📈 Benefits for you

Faster support response times by giving agents instant access to customer context
Better consistency across support interactions with centralized knowledge access
Reduced manual work through automated ticket summaries and response suggestions
Seamless workflow with secure, native OAuth authentication—no complex API key management

🚀 How to access it?

Go to your Dust workspace settings
Navigate to the "Connections" or "Integrations" section
Select "Intercom" from the available MCP servers
Click "Connect" and authenticate with OAuth
Start building or updating agents to leverage your Intercom data

This feature is available to all Dust users starting today. But only for US intercom workspace.