Gong Tools Integration via MCP

🎯 What is it?

You can now connect Gong to Dust through our MCP (Model Context Protocol) integration. This allows your agents to access call transcripts and notes directly during conversations and workflows, without leaving Dust.

💡 Why is it useful?

Sales and customer success teams have valuable insights locked in Gong recordings. By connecting Gong as a live tool, your agents can pull context from customer calls on-demand, turning those conversations into actionable intelligence right when you need it—whether you're preparing for a meeting, writing follow-ups, or analyzing trends.

⚙️ How does it work?

Once connected, Gong becomes available as a tool that your agents can use. When an agent needs information from a call, it queries Gong in real-time and retrieves the relevant transcript or notes to inform its response.

✨ Concrete Use Cases

Here's how you could use it:

Pre-meeting preparation: Ask an agent to "Summarize the last 3 calls with Acme Corp" and get instant context before your next meeting.

Customer insight synthesis: Create a workflow that pulls key objections or feature requests from recent calls and compiles them into a weekly report.

Follow-up automation: Have an agent draft personalized follow-up emails that reference specific points discussed in the most recent Gong call.

📈 Benefits for you

• Instant access: No manual searching through Gong—your agents retrieve exactly what they need

• Better context: Agents can reference actual customer conversations to provide more relevant responses

• Time savings: Eliminate copy-pasting between tools and streamline your workflow

🚀 How to access it?

This feature is available to all workspaces. Check out our documentation to set up the integration: https://docs.dust.tt/docs/gong-mcp

Note: This is a live, tool-based integration. If you're looking to synchronize transcripts into Dust for semantic search across all your data, use the Gong connector instead.