Front MCP Server — Now Generally Available

🎯 What is it?

The Front MCP Server is now available in all Dust workspaces. This integration allows your agents to interact directly with Front, your customer communication platform. Agents can search and read conversations, look up contact histories, manage inboxes and tags, create outbound messages, draft replies, send messages, add internal comments, and organize conversations.

💡 Why is it useful?

Managing customer communications often requires jumping between tools, searching through message histories, and manually drafting responses. The Front MCP Server brings Front's full capabilities directly into Dust, allowing your agents to access customer context, automate routine communication tasks, and maintain consistent follow-ups—all without leaving your workflow.

⚙ How does it work?

Once your workspace admin sets up the Front MCP Server with an API key in the Spaces > Tools section, the tools become available to anyone in your workspace. You can then add these tools to your agents, giving them the ability to interact with Front on your behalf.

✨ Concrete Use Cases

Here's how you could use it:

Customer Success Follow-up Agent: Create an agent that monitors tagged conversations in Front, retrieves customer history, and automatically drafts personalized follow-up messages based on previous interactions and current context.

Support Triage Agent: Build an agent that searches recent Front conversations by topic or contact, identifies patterns or urgent issues, adds internal comments with context for your team, and tags conversations appropriately for routing.

Outbound Campaign Agent: Design an agent that creates outbound conversations in Front, personalizes messages based on contact information and history, and sends them at optimal times while maintaining a consistent brand voice.

📈 Benefits for you

Time saving: Automate repetitive communication tasks and reduce context switching between tools
Better efficiency: Access full customer history and conversation context instantly within your agent workflows
New possibilities: Build intelligent communication workflows that combine Front's capabilities with other tools and data sources in Dust

🚀 How to access it?

Admins: Go to Spaces > Tools in your Dust workspace and set up the Front MCP Server using your Front API key
All users: Once configured, add the Front tools to any agent you create or modify
Start automating: Your agents can now interact with Front conversations, contacts, and messages directly

The integration has been tested and stabilized over the past few weeks and is ready for production use across all workspaces.