Email your agents directly at agent-name@dust.team

🎯 What is it?

You can now interact with your Dust agents directly via email. Simply send or forward an email to [email protected] and your agent will process it and reply back to you. This works just like talking to an agent in Slack or the web app, but right from your inbox.

💡 Why is it useful?

Many teams work primarily in email—customer support threads, vendor communications, contracts, bug reports. Until now, you had to switch to Dust's web app or Slack to get help from your agents. With email integration, agents meet you where you already work, making it faster to get answers, draft replies, or process information without context-switching.

⚙ How does it work?

Once enabled in your workspace settings, you can send or forward emails to any agent using the format [email protected]. The agent processes your request and replies only to you (the sender). All conversations triggered by email are accessible in the Dust web app, just like agent conversations from Slack or Teams. If an agent needs authorization to use a specific tool, you'll receive a validation email with secure allow/decline links.

✨ Concrete Use Cases

Here's how you could use it:

Customer Support: Forward a customer complaint to your support agent and ask it to summarize the issue and suggest a reply draft.

Contract Review: Send a vendor agreement to a specialized legal/compliance agent and get a quick analysis without leaving your email thread.

Internal Workflows: CC an agent on an internal discussion thread and ask it to extract action items, create tickets, or draft follow-up communications.

Bug Triage: Forward a bug report from a client to your technical agent for initial analysis and categorization.

📈 Benefits for you

Faster workflows: No need to copy-paste email content into Dust—just forward and ask
Stay in context: Get agent help without leaving your inbox
Flexible collaboration: Use agents as you would a colleague—forward, CC, or send directly
Consistent experience: Same agent capabilities as Slack or web, accessible from email conversations in Dust

🚀 How to access it?

This feature is opt-in. To enable it:

Go to Workspace Settings → Capabilities → Email agents
Turn on the feature
Start emailing your agents at [email protected]

📖 Full documentation available here: https://docs.dust.tt/docs/email-agents

🔒 Security note: Just as you wouldn't click suspicious links in emails, avoid forwarding suspicious or untrusted emails to agents to minimize prompt injection risks.