Changelog Update

Email Threads Now Stay in a Single Conversation

📌 Context

When you interact with a Dust agent over email, each reply used to start a brand-new Dust conversation. So if an agent answered your email and you replied back, that reply was treated as a separate, disconnected conversation — losing the continuity of the exchange.

We've changed this behavior: an email thread now maps to a single Dust conversation. Every reply within the same email thread continues in the same conversation, preserving the full context of the discussion. This change was driven both by product best practices and by popular demand from users.

🔄 Impact on Dust

Dust now recognizes when an incoming email belongs to an existing thread and routes it to the matching conversation automatically. The agent keeps the full history of the exchange in context, so each reply builds on what came before rather than starting from scratch.

👤 Impact for you

This is a positive change with no downside. When you email back and forth with an agent, the conversation stays coherent: the agent remembers the earlier messages in the thread, giving you more relevant and context-aware responses. You no longer end up with a scattered set of one-off conversations for what is really a single discussion.

✅ Actions required

No action required on your part. The improvement is live and applies to everyone automatically — just reply within the same email thread as usual, and the conversation will continue seamlessly.