Changelog Update

Dust Support: Get Instant, Grounded Support Answers from @dust

🎯 What is it?

We've introduced a new discoverable skill that turns @dust into your first line of support. When you ask a support-related question, the agent detects your intent, answers it directly, and grounds its response in trusted sources so you can rely on what it tells you.

💡 Why is it useful?

Until now, getting a support answer often meant leaving your workspace to search documentation, browse community threads, or file a request and wait. This skill brings accurate support answers to you instantly, right where you already work, so you spend less time hunting for help and more time getting things done.

⚙️ How does it work?

The skill recognizes when you're asking a support question and responds with answers grounded in real, up-to-date sources: the public dust-tt/dust GitHub issues and the Dust community. This means responses reflect documented known issues and community knowledge rather than guesswork.

✨ Concrete Use Cases

Here's how you could use it:

• Troubleshooting a behavior: Ask "Why is my agent not picking up the latest documents from my connected data source?" and get an answer grounded in known issues and community discussions.

• Checking a known issue: Ask "Is there a reported problem with PDF parsing right now?" and find out whether it's a documented issue with a workaround or fix already discussed.

📈 Benefits for you

Faster, more accurate answers without leaving Dust. You get reliable support grounded in real sources, reduce the back-and-forth of opening tickets, and resolve questions in the flow of your work.

🚀 How to access it?

The skill is discoverable and available to every user. Simply mention @dust and ask your support question. The agent will detect that you need support and respond with a grounded answer.