> ## Documentation Index
> Fetch the complete documentation index at: https://docs.dust.tt/llms.txt
> Use this file to discover all available pages before exploring further.

# 🏆 Customer Support

Dust empowers customer support teams with AI-driven tools to streamline issue resolution and enhance customer satisfaction. Dust's versatile features help support teams work more efficiently and effectively.

| Use Case                                   | Task to tackle                                                                                                                                 |
| ------------------------------------------ | ---------------------------------------------------------------------------------------------------------------------------------------------- |
| Support Issue Troubleshooting & Resolution | Assist support teams in troubleshooting customer inquiries with instant internal context from complex FAQs, and providing a tailored response. |
| Customer Feedback Broadcast                | Surface user feedback & customer requests gathered in various places, to highlight recurring customer needs you can take action on.            |
| Support Issue Escalation                   | Enable support team members to escalate issues with the right context, format and routing.                                                     |
| Support Coaching                           | Offer feedback to support team members using real-time best practices and analyzing their ticket history.                                      |
| FAQ Builder                                | Takes resolved tickets and transforms into a FAQ.                                                                                              |

## 1. Support Issue Troubleshooting & Resolution

Create a support co-pilot to assist support teams in troubleshooting customer inquiries with instant internal context from complex FAQs, and providing a tailored response.

Follow this [User Guide](https://www.notion.so/Customer-Support-Copilot-900694f92f9a4b77ad4dd726b88d573e?pvs=21)

## 2. Customer Feedback Broadcast

Create a support co-pilot to assist support teams in troubleshooting customer inquiries with instant internal context from complex FAQs, and providing a tailored response.

Follow this [User Guide](https://www.notion.so/Customer-Feedback-Digest-985ddc57120046529b9d804e1ad99b2b?pvs=21)